Includes:

• Beginner Level

• 8 Microlearning Sessions

• 79 min. of Experiential Content

• 79 Learning Actions

• Group Discussions & Sharing

• Offline Access

• Lifetime Access via Mobile and Web

• Digital Certificate shareable on LinkedIn

Session Overview

1. Why Care About Customer Service?

2. The Service Satisfaction Equation

3. Arrival & Check-In

4. Escorting to Room

5. Rooming the Guest

6. Departure and Check-Out

7. Follow-Up

8. Summary/Wrap up

What is this Microlearning course about?

This course will help managers to bring their service to the next level: WOW and retain customers. They will learn the secrets of outflying customer expectations. They will also change the climate of service culture in their organization and lead high performing service teams.

Who is this course designed for?

Advanced /Senior Management, Professionals

What will learners take away from this course?

After this course, you will be a believer and practitioner of great customer service manager. You will change your mindset about service to deliver WOW service all the time in whatever position you are in. You will develop competencies to:

1. Outfly customer expectations in every department

2. Deliver ONEPLUS WOW service to delight customers at every touchpoint to create a WOW service experience for your customers

3. Deal with complaining customers with calmness and turn them into loyal customers

4. Become proactive by taking follow up action steps to ensure customers return to you in their next visits

This course is part of a 2-course bundle claimable with Skillsfuture Credits: