Customer Service 101 Suite
Customer Service 101 Suite
Great customer service is the cornerstone of customer retention. People who feel warm and fuzzy about your company are more likely to buy from you again and become long-term, loyal customers. In this microlearning course, you will learn the fundamentals of providing good customer service from managing difficult expectations to delivering the million-dollar smile! This course is highly suited for anyone who is new to customer service and junior customer service representatives. The typical cost of a customer service training program costs thousands.
Subscribe now from US$8.33/month and get access to the GnowbeLearn General Library.
Includes:
Beginner Level
3 Microlearning Programs
30 min. of Experiential Content
24 Learning Actions
Group Discussions & Sharing
Offline Access
Lifetime Access via Mobile and Web
Digital Certificate shareable on LinkedIn
Session Overview
Delighting Difficult Customers
Exceed Customer Expectations
Million Dollar Attitude
What is this 'Microlearning Course' about?
The 3 courses in this "Customer Service 101 Suite" are designed to help introduce junior customer service representatives to the fundamental behaviors of good customer service:
Delighting Difficult Customers
Exceed Customer Expectations
Million Dollar Attitude
Who is this course designed for?
First time customer service representatives in retail, hospitality and similar industries
Junior customer service representatives who need refresher to build new habits
Part-time customer service representatives who need to be onboarded quickly and effectively
What will you take away?
Understand basic principles of good customer service
Ability to immediately apply and practise what you've learned
Digital certificate you can display on your LinkedIn profile
Gnowbe is a pioneering mobile-first learning and engagement platform, designed to amplify your learning journey by curating leading content, and transforming them into micro actions. We are all about Know. Think. Apply. Share. Learn new concepts. Think and reflect on what it means to you. Apply the principles into small actions every day. Share with peers as part of the learning journey.
