Includes:

• Beginner Level

• 221 minutes

• Group Discussions & Sharing

• Offline Access

• Lifetime Access via Mobile and Web

• Digital Certificate shareable on LinkedIn

What is this 'Microlearning Course' about?
Delivering sad news, especially following a sudden death, is one of the most challenging responsibilities any professional can face. No amount of preparation can fully anticipate how each unique situation will unfold. Yet, being equipped with the right skills can make a world of difference in those critical moments. Breaking sad news is never an easy task at any time, at any moment.

Who is this course designed for?
This course is designed for leaders, appointment holders, or anyone involved in managing critical incidents, particularly in delivering the breaking of sad news and supporting next-of-kin and significant others.

What will you take away?
At the end of this course, learner will be able to:

1. Identify the rules, role and responsibilities in breaking sad news of their organization

2. Explore the issue of death and dying as this would at least made learner aware of the psychological impact on the family

3. Know the four steps in breaking sad news in person and/or through phone

4. Know issues related to traumatic death vs normal death

5. Identify the early stages of grief as this will help you to be more confident when breaking the news and facing the grieving person or family

6. Confidently supports the grieving person or family by being empathic through compassionate communication and presence during such critical time.