Includes:

• Beginner Level

• 7 Microlearning Sessions

• 89 min. of Experiential Content

• 84 Learning Actions

• Group Discussions & Sharing

• Offline Access

• Lifetime Access via Mobile and Web

• Digital Certificate shareable on LinkedIn

Session Overview:

1. What is Crisis Management?

2. Stage 1 Preparation & Planning

3. Stage 2 Mitigation & Recovery

4. Stage 3 Resolution & Improvement

5. Leadership in Managing a Crisis

6. Learning from Past Pitfalls

7. Effective Crisis Communications

Crisis management is becoming more relevant and important to today’s businesses – with the growth of social media, damaging news would be made public within minutes.

This course gives you all you need to know to prepare for the inevitable, from industrial accidents to environmental disasters, and protects your organization from the devastating impact of potential crises.

What will learners take away?

At the end of the course, you will be able to:

1. identify the 5 characteristics of crisis;

2. describe and explain 3 stages that form the framework for crisis management;

3. understand the scale of probability of scenarios to help plan for potential crisis;

4. define the four-step approach to timely decision-making in a crisis;

5. identify characteristics of good crisis leaders;

6. understand the 4 principles of effective crisis communications, and

7. define 5 areas of preparation for your media spokesperson

This course is part of a 2-course bundle claimable with Skillsfuture Credits: