Includes:

• Beginner Level

• 13 Microlearning Sessions

• 98 min. of Experiential Content

• 98 Learning Actions

• Group Discussions & Sharing

• Offline Access

• Lifetime Access via Mobile and Web

• Digital Certificate shareable on LinkedIn

Session Overview:

1. Creating Right Climate - Shared Vision

2. Climate Of Shared Values

3. Climate of Mutual Trust

4. Climate Of Valued Relationships

5. Learning, Unlearning And Relearning

Can conflicts be de-escalated? The answer is yes. It is challenging but not impossible. There are three main phases in managing conflict: conflict de-escalation, conflict intervention, and conflict recovery.

What is this Microlearning Course about?

In this course, we will focus on conflict de-escalation. We do this by seeing the climate of shared vision, shared values, trust, relationship, learning and recovery. We will also be able to prevent conflicts from escalating by appreciating and applying the five levels of conflict.

Who is this course designed for?

This course is designed for advanced/senior management, or working professionals.

What will learners take away?

At the end of this course, you will become a better conflict manager by:

1. Getting people to embrace a shared vision

2. Becoming a role-model to practice the values you espouse

3. Building a climate of trust

4. Learning how to nurture relationships

5. Learning how to recover from conflicts

6. Developing skills to ensure that conflicts stay at problem-solving levels despite the differences in perceptions

7. Knowing when to get help when conflicts become irresolvable and intractable