Service Culture - Going Beyond Lip Service
Service Culture - Going Beyond Lip Service
It's time for brands to stop paying lip service to customer experience. With the e-commerce boom, consumers now have wider options to choose from and it will be challenging to retain customer loyalty, without taking an active approach to creating a customer-centric service experience.
Learn how you can do so by subscribing to GnowbeLearn General Library from US$8.33/ month.
Includes:
Intermediate Level
14 Microlearning Sessions
211 min. of Experiential Content
62 Learning Actions
Group Discussions & Sharing
Offline Access
Lifetime Access via Mobile and Web
Digital Certificate shareable on LinkedIn
Session Overview
Before We Begin
Building a client focused service culture
Case Study - Disney Approach
The Service Story 1
The Service Story 2
- Designing Exceptional Service 1
- Designing Exceptional Service 2
- Delivering Exceptional Service 1
- Delivering Exceptional Service 2
- Recovering Service 1
- Recovering Service 2
- Simplicity of Creating a Service Culture
- Learning Assessment | Service Culture
- End-Program Survey
What is this 'Microlearning Course' about?
This course will equip participants with the knowledge and skills to build a client-focused service culture within their organizations.
Who is this course designed for?
Learners and customer service practitioners who are interested to develop and establish a customer service culture within their areas of work and elevate service standards for their customers.
What will you take away?
Describe the process of concept extraction (topic modelling)
Beyond their core business of conducting full-time courses for students, Temasek Polytechnic is also committed to the practical re-skilling and professional development of adult learners. They believe in helping individuals and organisations equip themselves with the necessary skills to meet the challenges of a dynamic economy.
