Customer Communication Skills to Drive Service Excellence
Customer Communication Skills to Drive Service Excellence
Go beyond merely communicating to ‘connecting’ with people - Jerry Bruckner.
Learn how to communicate effectively with customers and elevate your organization's service culture, starting from US$8.33/month and get access to the GnowbeLearn General Library.
Includes:
Intermediate Level
14 Microlearning Sessions
228 min. of Experiential Content
75 Learning Actions
Group Discussions & Sharing
Offline Access
Lifetime Access via Mobile and Web
Digital Certificate shareable on LinkedIn
Session Overview
Before We Begin
Active Listening
5 Listening Focus
Communicating with Confidence
Emails with Customers
- Positive Customer Communication
- Build Customer Rapport in 30 Seconds
- Personalisation
- Communicating with your Colleagues (Internal Customer)
- Communicating with Tact and Diplomacy
- The Art of Small Talk
- Meeting & Greeting
- 7 Deadly Service Statements
- End-Program Survey
What is this 'Microlearning Course' about?
This course will equip participants with the knowledge and skills to practice effective customer communications.
Who is this course designed for?
Learners and customer service practitioners who are interested to develop and establish a customer service culture within their areas of work and elevate service standards for their customers.
What will you take away?
Describe the process of information extraction
Beyond their core business of conducting full-time courses for students, Temasek Polytechnic is also committed to the practical re-skilling and professional development of adult learners. They believe in helping individuals and organisations equip themselves with the necessary skills to meet the challenges of a dynamic economy.
