Includes:

• Beginner Level

• 7 Microlearning Sessions

• 84 min. of Experiential Content

• 84 Learning Actions

• Group Discussions & Sharing

• Offline Access

• Lifetime Access via Mobile and Web

• Digital Certificate shareable on LinkedIn

According to Christopher Moore, there are five different types of conflict. They are:

1. Data

2. Structural

3. Interests

4. Relational

5. Values

Every conflict starts off as a problem-solving situation and can move to different levels. If not managed effectively, it can escalate into an intractable situation that will detonate issues and derail relationships. If we can identify and categorize these conflicts properly, it will aid us in preventing further conflict and managing them more competently. Each type of conflict have respective ways and means to resolve them, these will help us to focus on the issues and we can strive to deflate and prevent conflict from blowing out of proportion.

Some conflicts may have multiple facets but never allow the conflicts to escalate to Values conflicts if we can deal with it at the Data conflict level. The learning outcome of this course is:

1. Describe and identify the different types of conflicts

2. Resolve each type of conflict using respective recommended approaches.

So, are you now excited to learn more on the different types of conflict and how to resolve them? Let's go...