Gnowbe Learn™  > Sales  >  Customer Service 101 Suite

Customer Service 101 Suite

 Customer Service 101 Suite MLC by Gnowbe
$19
$99
 (80% OFF)

Includes:

  • Beginner Level
  • 3 Micro-Learning Programs
  • 30 min. of Experiential Content
  • 24 Learning Actions
  • Group Discussions & Sharing
  • Offline Access
  • Lifetime Access via Mobile and Web
  • Digital Certificate shareable on LinkedIn

Get the Gnowbe App
Start learning the course on your smartphone, tablet, or computer.

  

  1. Enroll in a course in the Gnowbe Library
  2. Get instructions to download app and auto-enroll
  3. Learn your new skill in 10 mins a day
  4. Put your Micro-Certificate on Linkedin
  5. Start Learning to improve yourself
 

New to customer service? Want to make a great impression and get promoted? Great customer service is critical to the success of any business. This 'micro-learning course' is designed to help introduce you to the fundamental behaviors of good customer service. In 10 minutes a day, you will understand the basic principles of good customer service and most importantly - to immediately apply and practice what you have learned.

What will you learn

What is this 'Micro-Learning Course' about?

The 3 courses in this "Customer Service 101 Suite" are designed to help introduce junior customer service representatives to the fundamental behaviors of good customer service:

  1. Delighting Difficult Customers

  2. Exceed Customer Expectations

  3. Million Dollar Attitude

Who is this course designed for?

  • First time customer service representatives in retail, hospitality and similar industries

  • Junior customer service representatives who need refresher to build new habits

  • Part-time customer service representatives who need to be onboarded quickly and effectively

What will you take away?

  • Understand basic principles of good customer service

  • Ability to immediately apply and practise what you've learned

  • Digital certificate you can display on your LinkedIn profile


Session Overview

  1. Delighting Difficult Customers

  2. Exceed Customer Expectations

  3. Million Dollar Attitude

Curated by Gnowbe

Gnowbe is a pioneering mobile-first learning and engagement platform, designed to amplify your learning journey by curating leading content, and transforming them into micro actions. We are all about Learn. Think. Apply. Share. Learn new concepts. Think and reflect on what it means to you. Apply the principles into small actions every day. Share with peers as part of the learning journey.

Buy for Teams

 
The best way for teams to develop and share a common understanding (min. 5 learners)



 Automatically syncs across all devices
 Create closed user groups
 Customized Digital Certificate
 Custom notifications, reminders and leaderboards
 Learner analytics and reports
 24/7 Support
 

 
 

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Buy for Teams
Want to learn in a team of 5 or more people?