Gnowbe Learn™  > Business  > Customer Communication Skills to Drive Service Excellence

Customer Communication Skills to Drive Service Excellence

 (70% OFF)


  • Intermediate Level
  • 14 Micro-Learning Sessions
  • 228 min. of Experiential Content
  • 75 Learning Actions
  • Group Discussions & Sharing
  • Offline Access
  • Lifetime Access via Mobile and Web
  • Digital Certificate shareable on LinkedIn
This Course is Certificated by Temasek Polytechnic

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  1. Enroll in a course in the Gnowbe Library
  2. Get instructions to download app and auto-enroll
  3. Learn your new skill in 10 mins a day
  4. Put your Micro-Certificate on Linkedin
  5. Start Learning to improve yourself

Customer service should not be a department, it should be the entire company - Tong Hsieh, CEO of Zappos

What will you learn

What is this 'Micro-Learning Course' about?

This course will equip participants with the knowledge and skills to practice effective customer communications.

Who is this course designed for?

Learners and customer service practitioners who are interested to develop and establish a customer service culture within their areas of work and elevate service standards for their customers.

What will you take away?

Describe the process of information extraction

Session Overview

  1. Before We Begin

  2. Active Listening

  3. 5 Listening Focus

  4. Communicating with Confidence

  5. Emails with Customers

  1. Positive Customer Communication
  2. Build Customer Rapport in 30 Seconds
  3. Personalisation
  4. Communicating with your Colleagues (Internal Customer)
  5. Communicating with Tact and Diplomacy
  6. The Art of Small Talk
  7. Meeting & Greeting
  8. 7 Deadly Service Statements
  9. End-Program Survey
Accredited by Temasek Polytechnic

Beyond their core business of conducting full-time courses for students, Temasek Polytechnic is also committed to the practical re-skilling and professional development of adult learners. They believe in helping individuals and organisations equip themselves with the necessary skills to meet the challenges of a dynamic economy.

Buy for Teams

The best way for teams to develop and share a common understanding (min. 5 learners)

 Automatically syncs across all devices
 Create closed user groups
 Customized Digital Certificate
 Custom notifications, reminders and leaderboards
 Learner analytics and reports
 24/7 Support


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Buy for Teams
Want to learn in a team of 5 or more people?