- Enroll in a course in the Gnowbe Library
- Get instructions to download app and auto-enroll
- Learn your new skill in 10 mins a day
- Put your Micro-Certificate on Linkedin
- Start Learning to improve yourself
Customer service should not be a department, it should be the entire company - Tong Hsieh, CEO of Zappos
What will you learn
What is this 'Micro-Learning Course' about?
This course will equip participants with the knowledge and skills to practice effective customer communications.
Who is this course designed for?
Learners and customer service practitioners who are interested to develop and establish a customer service culture within their areas of work and elevate service standards for their customers.
What will you take away?
Describe the process of information extraction
Before We Begin
5 Listening Focus
Communicating with Confidence
Emails with Customers
- Positive Customer Communication
- Build Customer Rapport in 30 Seconds
- Communicating with your Colleagues (Internal Customer)
- Communicating with Tact and Diplomacy
- The Art of Small Talk
- Meeting & Greeting
- 7 Deadly Service Statements
- End-Program Survey
Beyond their core business of conducting full-time courses for students, Temasek Polytechnic is also committed to the practical re-skilling and professional development of adult learners. They believe in helping individuals and organisations equip themselves with the necessary skills to meet the challenges of a dynamic economy.