Gnowbe Learn™  > Business  > Service Culture - Going Beyond Lip Service

Service Culture - Going Beyond Lip Service

Introduction-to-Brand-Strategy.jpg
$39
$149
 (70% OFF)

Includes:

  • Intermediate Level
  • 14 Micro-Learning Sessions
  • 118 min. of Experiential Content
  • 62 Learning Actions
  • Group Discussions & Sharing
  • Offline Access
  • Lifetime Access via Mobile and Web
  • Digital Certificate shareable on LinkedIn
This Course is Certificated by Temasek Polytechnic

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Start learning the course on your smartphone, tablet, or computer.

  

  1. Enroll in a course in the Gnowbe Library
  2. Get instructions to download app and auto-enroll
  3. Learn your new skill in 10 mins a day
  4. Put your Micro-Certificate on Linkedin
  5. Start Learning to improve yourself
 

Customer service should not be a department, it should be the entire company - Tong Hsieh, CEO of Zappos

What will you learn

What is this 'Micro-Learning Course' about?

This course will equip participants with the knowledge and skills to build a client-focused service culture within their organizations.

Who is this course designed for?

Learners and customer service practitioners who are interested to develop and establish a customer service culture within their areas of work and elevate service standards for their customers.

What will you take away?

Describe the process of concept extraction (topic modelling)


Session Overview

  1. Before We Begin

  2. Building a client focused service culture

  3. Case Study - Disney Approach

  4. The Service Story 1

  5. The Service Story 2

  1. Designing Exceptional Service 1
  2. Designing Exceptional Service 2
  3. Delivering Exceptional Service 1
  4. Delivering Exceptional Service 2
  5. Recovering Service 1
  6. Recovering Service 2
  7. Simplicity of Creating a Service Culture
  8. Learning Assessment | Service Culture
  9. End-Program Survey
Accredited by Temasek Polytechnic

Beyond their core business of conducting full-time courses for students, Temasek Polytechnic is also committed to the practical re-skilling and professional development of adult learners. They believe in helping individuals and organisations equip themselves with the necessary skills to meet the challenges of a dynamic economy.

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The best way for teams to develop and share a common understanding (min. 5 learners)



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 Create closed user groups
 Customized Digital Certificate
 Custom notifications, reminders and leaderboards
 Learner analytics and reports
 24/7 Support
 

 
 

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